FAQ

Q: Do the shoes run true to size? What should I buy if I wear a half size? What if I have a wider foot?

Shoes do run true to size. If you wear a half size we recommend sizing down. If you have a wider foot, we recommend going up a size. You can also verify your measurement with our Size Chart.

 

Q: Will the paint fade after wearing?

No, the paint won’t fade. We create wearable art you can wear every day. The leather is prepared with a special treatment to absorb the paint properly. Our artists paint all styles by hand, each pattern has from 4 to 8 layers of paint. The artwork is sealed with a water-resistant topcoat.

ALEPEL styles are meant to be timeless, we still recommend treating your pair with love and care. For special care instructions please click here.

 

Q: All styles are made-to-order?

Yes! In a world of excesses, we strive to create consciously. All ALEPEL styles will be made-to-order specially for you. Hand-painting production time is 7 to 14 business days. Please e-mail info@alepel.com for information on our made-to-order process.

 

Q: How do I add Monogramming to my order?

You can customize your item with monogrammed initials, selecting up to eight characters. From simple initials to a monogram for you and a loved one, a special date, or a meaningful phrase that makes a statement, the options are endless. Pick from 3 font styles (a Serif, Sans Serif or Cursive), and 3 color options (Silver, Gold or Rose Gold). You can see our full menu here. Please email our customer service team for assistance to info@alepel.com

 

Q: What is the packaging like?

We believe in keeping packaging cost efficient & environmentally conscious. 

All styles come with a fabric dust bag with the ALEPEL logo and a Thank You card with care Instructions. Shoes come packed in a minimalist, monochromatic, cardboard box that is meant to be recycled. All styles are carefully packed with branded tissue paper.

 

Q: Can my order be returned or exchanged?

Orders shipped within the United States can be returned or exchanged. Item must be received back to our headquarters within 15 days of the item’s ship date. Returned merchandise must be returned in new and unworn condition. You can visit this link to view our return policy.

Items purchased as "LAST CHANCE" cannot be returned or exchanged.

 

Q: What are the products made out of?

 All of our products are made with 100% genuine leather, consciously and sustainably crafted with a zero waste process. Our products have leather upper with synthetic lining (inside) and outsole (bottom). 

 

Q: Do you make custom orders?

To best answer this question per individual request, please email us at info@alepel.com. Brides/Bridesmaid requests, please email us at info@alepel.com as we handle these requests differently. 

All of our styles go through an intensive design process and training with our artists as they are all made with specially made art templates. We encourage our customers to personalize their order by adding a monogram from a selection of various metallic colors and fonts. See monogram menu here.
However, we do have a big design archive not shown on our site. If you looking for a particular design theme please email us and let us know what you are thinking as far as design. We'd be more than happy to help you find one that accommodates what you are visualizing. (For example if you wanted florals, we can send our floral archive). 
If you are interested in a complete custom design, we do have a fee of an additional $250 to cover communications back and forth with you and our designer, our artist testing on leather, final approval, and final making of the style.