RETURNS

Returns must be received back to our headquarters within 15 days of the item’s ship date. Once we have received and processed your return, refunds will be issued via the original method of payment. Please allow up to 14 days for processing. Please contact us at info@alepel.com if you might like to submit your order for consideration for a return. International orders are final sale and may not be returned or exchanged. Returned merchandise must be returned in new and unworn condition.

*Please Note: Special priced or discounted items qualify for store credit only or size exchange, after being submitted for consideration.

 

Return/exchange details:

You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely. ALEPEL IS NOT RESPONSIBLE FOR ITEMS LOST IN TRANSIT. PLEASE SHIP WITH CAUTION AND WITH A REPUTABLE SHIPPER. Feel free to re-use the packaging you have received it in, but make sure to remove all the barcodes from the postal box to avoid any confusion in delivery. Alepel cannot process a return or exchange until the returned item is received back in our headquarters. Please take care that the goods are adequately protected in transit. 

Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or refused a refund.