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Return Policy

Items can only be exchanged or returned by meeting the below requirements:
 
• Returns must be requested within 15 days of purchase
• All items must be unworn
• All Items must be in their original packaging
• You must include the original sales receipt
• Items can only be exchanged or returned for online ALEPEL credit
 
ALEPEL does not accept returns for worn footwear.
Upon receipt of returned goods, ALEPEL reserves the right to deny refund if the merchandise does not meet return policy requirements.
 
Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
 
RETURN YOUR PURCHASE BY COURRIER
 
To return your product, please follow the instructions as described in the confirmation email you received right after your purchase. Click the link as indicated.
Allow up to 15 days for our warehouse to inspect your returned item and receive your credit. 
 
SHIPPING ERRORS OR DAMAGED PRODUCTS
 
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. ALEPEL will provide a pre-paid UPS shipping label to expedite the return for orders shipped within the US. To receive your shipping label and arrange to replace your product, please contact ALEPEL Customer by email at customerservice@alepel.com
 
ALEPEL customers using a third party service are responsible for any duties, taxes and shipping costs that may occur. ALEPEL is not liable for any damages from any third party shipping services
 
 
 

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